Sökning: "tjänsteparadox"
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1. Avoiding the Service Paradox : A Capability-Based Framework for Sustained Financial Performance in Triadic Service Ecosystems
Uppsats för yrkesexamina på avancerad nivå, Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälleSammanfattning : This thesis aims to enhance the current literature by investigating the causes for the service paradox in service ecosystems and the capabilities required to avoid them. To fulfill this purpose the following research questions were derived: RQ 1: What are the possible key causes for the service paradox for integrated solution providers in a triadic value constellation? RQ 2: What key capabilities allow integrated solution providers to avoid the service paradox in a triadic value constellation? This study used an exploratory, qualitative, single-case study of a service ecosystem, with an abductive research approach. LÄS MER