Sökning: "touchpoints in customer journey"

Visar resultat 1 - 5 av 25 uppsatser innehållade orden touchpoints in customer journey.

1. 1. Andrahandsresan

   Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

   Författare :Sarirat Suksing; Miriam Taki; Filippa Rensfelt; [2024]
   Nyckelord :Kundresa; hållbarhet; CSR; second-hand; köpprocess och medvetet konsumtionsbeteende.; Business and Economics;

   Sammanfattning : Syfte: Syftet med denna studie är att undersöka kundresan på andrahandsmarknaden, där utbudet på hyllan i förväg är oklart för konsumenten. Var börjar den, hur går den till och vad händer efter ett köp av ett plagg - det ska denna studie undersöka. LÄS MER

3. 2. Realizing and Satisfying Informational Requirements throughout the Customer Journey : A Case Study on the Industrial Manufacturing Industry

   Master-uppsats, Högskolan i Gävle/Avdelningen för ekonomi

   Författare :Kenneth Santos; Rasmus Törnros; [2023]
   Nyckelord :Customer Journey; Data Management; Industrial Manufacturing; Marketing;

   Sammanfattning : This thesis examines the informational requirements of customers throughoutthe customer journey within the industry for industrial facilitating goods and exploreshow to manage data to meet these requirements. The research adopts a qualitativeresearch design with a case study approach, using semi-structured interviewssupplemented with secondary survey data. LÄS MER

4. 3. Realizing and Satisfying Informational Requirements throughout the Customer Journey: A Case Study on the Industrial Manufacturing Industry

   Magister-uppsats, Högskolan i Gävle/Företagsekonomi

   Författare :Kenneth Santos; Rasmus Törnros; [2023]
   Nyckelord :Customer Journey; Data Management; Industrial Manufacturing; Marketing;

   Sammanfattning : This thesis examines the informational requirements of customers throughout the customer journey within the industry for industrial facilitating goods and explores how to manage data to meet these requirements. The research adopts a qualitative research design with a case study approach, using semi-structured interviews supplemented with secondary survey data. LÄS MER

5. 4. "Cracking the GenZ Code: Unraveling the Needs, Pain Points, and Desires for an Improved Omnichannel Fashion Experience" : A qualitative study by understanding the consumer decision-making process

   Kandidat-uppsats, Linnéuniversitetet/Institutionen för management (MAN)

   Författare :Ebba Uhlin; Moa Lundberg; [2023]
   Nyckelord :Omnichannel; E-commerce; Physical Stores; Pain Points; Touchpoints; Customer Journey; Consumer Decision-Making Process; Retail Technologies; Generation Z;

   Sammanfattning : In recent years there has been a remarkable distribution of the omnichannel environment, which has emerged as a significant factor in the fashion industry. Today's society is characterized by customers who possess extensive knowledge and easy access to information online, with the added convenience of constantly available e-commerce. LÄS MER

7. 5. Customer Journey in the Concept Store: An Analysis of Touchpoints and Journey Integration

   Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

   Författare :Tatev Nazaryan; Seo Hyun Chang; [2023]
   Nyckelord :customer experience; customer journey; customer journey touchpoints; concept store; journey integration dimensions; retail; new retail format; Social Sciences;

   Sammanfattning : Date: May 15, 2023 Keywords: customer experience, customer journey, customer touchpoints, concept store, journey integration dimensions Project Purpose: The following study aims to enhance understanding of how customers experience different touchpoints within the concept store throughout each stage of the customer journey, as well as, explore existing and new dimensions of the customer journey integration. Theoretical Framework: The following study adopts the theory of customer journey since it helps to understand what touchpoints customers interact with throughout each stage of their journey that helps to shape their experiences. LÄS MER