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  1. 1. The Effects of Technology-Based Self-Service on Grocery Retail : A Swedish Case

    Magister-uppsats, Linköpings universitet/Ekonomiska institutionen; Linköpings universitet/Ekonomiska institutionen

    Författare :Camilla Holten; Victoria Behumi; [2005]
    Nyckelord :Social sciences; technology-based self-service; grocery retail industry; selfscanning; competitive advantage; Swedish supermarkets; Peter Gustavsson; SAMHÄLLSVETENSKAP;

    Sammanfattning : Technology based self-service (TBSS) used in supermarket self-scanning checkouts is a relatively new phenomenon in Sweden. Studies on TBSS as a self- checkout device have been formerly carried out but with focus on the customer perspective. The authors therefore saw a challenge in covering the self-scan checkout concept, from a company perspective. LÄS MER