Managing innovation from a leadership perspective in an IT-consultancy firm - A case study of Cybercom Group

Detta är en Master-uppsats från Göteborgs universitet/Graduate School

Sammanfattning: The IT-consultancy industry faces a paradigm shift. Successfully transform from resource-basedconsulting to asset-based consulting can be the difference between prosperity and being disruptedaway. Instead of fulfilling customers’ requirements, IT-consultancy firms have to developorganisational capabilities in managing innovative solutions. Hence, effective innovationmanagement practices can be vital to establish and foster innovation. The IT-consultancy firm’s decision-makers are therefore facing a crucial decision, not necessarily if investing in innovationis the right decision, instead which innovation management practices are effective in how tomanage innovation more standardised.The purpose of this study is to explore effective innovation management practices from aleadership perspective in an IT-consultancy organisation and answer the research question: “What is considered as effective innovation management practices from a leadership perspective in anIT-consultancy firm?”This was managed by conducting a qualitative single case study of the IT-consultancy firm Cybercom Group. The theoretical framework of effective innovation management practices validates by interviewing ten leaders with decision-making positions for managing innovation inCybercom. Hence, this process targets to answer the research question. Three leadership levelsapproach; Leaders, Middle Leaders and Top Leader. The abductive approach of the study enabledthe authors to readjust the theoretical framework iteratively in comparison with respondents andvalidating or rebut the segments of the theoretical framework.The findings identified by the authors are based on the theoretical framework, empirical findings and the analysis in between. First, managing innovation effectively can, to a certain degree, bemanaged by one standardised innovation management practice. However, to manage innovationmore effectively, several innovation management practices can be combined and mutuallyreinforce innovation to be managed effectively. Secondly, Top Leaders mandate and commitment to innovation are fundamental for Leaders and Middle Leaders to practice innovation management effectively. Lastly, establishing innovation management practices centrally in the organisation canbenefit a collaborative environment, shared understanding and decrease silo practices. All the findings will increase the understanding of what is considered as effective innovation management practices in an IT-consultancy firm, from a leadership perspective.

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