24-timmarsmyndighetens användbarhet

Sammanfattning: The communication with government and municipality through Internet has in-creased during the last couple of years. Therefore we have chosen to focus our bachelor thesis in this particularly area and the needs for usable web services for the citizens. In this bachelor thesis we are studying a increasing group users, namely elderly citizens. During the study we have analysed E-governments ser-vices usability through usability tests. The combination of conversations and meetings with individuals, observations of interactions and literature studies give us the opportunity to explore the users needs. The users need is the central in how they understand and interact with the E-government. The web sites we used dur-ing our user tests are all connected with the E-government. Through a analytic study of the information we could make five important design proposals and guidelines, that we suggest are required when e-services are developed for the E-government.