Utmaningar vid införande av molnbaserade Business Intelligence system : En kvalitativ fallstudie av system som underlättar beslutsfattandeprocesser

Sammanfattning: By using systems, organizations can increase the flow of information by getting the right information, in the right place and with the right person, at the right time. A system that has become more common today are Business Intelligence systems, which aims to support the decision-making process within organizations. Over the last decade, cloud systems have also become more common. Cloud systems are provided on cloud platforms over the Internet and are delivered like services. The adoption and use of such cloud services differs from the implementation and the use of traditional systems, which are implemented on premise by the customer. The system supplier has huge control over the cloud system, which leaves the customer with less control. The purpose of this study is to identify challenges that can arise when adopting and using a cloud- based Business Intelligence system, from a customer perspective. By using a case study design, we want to identify the different challenges that the customer may face when adopting and using such a system. This study is based on several literature reviews on topics such as Business Intelligence systems, cloud services, information security and user resistance etcetera. This study is also based on four qualitative interviews, from two respondents that sell the current cloud-based Business Intelligence system, as well as from two respondents who have chosen to use the system in their organizations. The study results in a conclusion that presents four overall themes that include a variety of challenges. The challenges relate to themes such as time to get started, information security requirements, needs of education and support and lastly, understanding the systems and its user interface. Several of the challenges can be specifically associated with the nature of systems and how the system is delivered, the customers’ knowledge has also been shown to be a significant aspect. Keywords: System adoption, System usage, Cloud service, Business Intelligence systems