IN THE PRESENCE OF HUMAN-LIKENESS An Exploratory Study on How Humans Experience Artificial Agents
Sammanfattning: Interactions with artificial agents are increasing in everyday situations, and social agentsmight become the next generally adopted interface. However, whether these agents shouldappear human-like or not is debated as it is still uncertain what effects human-like agentshave on humans in an interactive setting. There are several aspects that can affect humanresponses to artificial agents, such as physical presence and expectations. The uncanny valleyhypothesis has been influential in explaining human reactions to human-like agents, but thevalidity of this hypothesis is still questioned. Earlier studies have mainly been conductedusing quantitative measures, which do not seem to capture the whole human experience,hence a wider perspective is needed. Virtual and physical agents might become available indifferent situations due to financial or technical reasons. Because they differ in physicalpresence they may be perceived and experienced differently. With a qualitative approach thisstudy explored two scenarios, a physical and a virtual one, using the social robot Furhat. Theparticipants met one version of Furhat in an interactive session. Data was collected from apre-interaction survey, facial emotion recognition and interviews that was thematicallyanalysed. Due to the study’s exploratory approach no generalizations of the results could bemade, instead topics for future research were identified. Suggestions from this study is tofurther investigate feelings of uncanniness in human-robot-interaction, habituation processes,relationships between physical and social presence, and when it is suitable to use human-like design.
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