Boven i det interna samspelet : En uppsats om kommunikationen mellan sälj- och logistikavdelning på industriföretags påverkan på det interna materialflödet

Sammanfattning: We have left the industrial society, and instead, we live in a post-industrial knowledge and information society. It is often said that industrial production has disappeared or that it has changed greatly. This means that fewer are employed in the manufacturing sector while the service sector is increasing, resulting in that the boundaries between production and administration decreases. The production goes from mass production to more flexible and specialized solutions. This puts greater demands on the logistics chain that continually need to work to meet customer requirements. Logistics has become a contributing factor to create competitiveness and profitability of a company. There are many companies through efficient logistics increased its market competitiveness. Businesses may have difficulty delivering on time, resulting in customers choosing a competitor instead. For companies to rapidly adapt to what the customer wants today requires well-functioning logistics system. These systems are dependent on qualitative planning and if they cant get that right information it might result in tied capital, which means that products have to be sold at a lower price. Most people know that communication is important, but it still exist deficiencies in many large industrial companies.   The purpose of this paper is to describe how communication between the sales and logistics department works on large industrial companies and to create understanding for how this might affect the internal material flow.   In order to work with this purpose the writers used a qualitative study where a case companie where used to get answers. The study is deductive, meaning that the writers used theory in order to produce data. The data was collected through semi-structured interviews with employees of the case company. The authors used an hermeneutic approach, which means that they interpret the data by themselves.   The theoretical approach used in this study is: communication, material flow and communication impact on the flow of material.  The writhers also read up on Internal communication which is about how information is conveyed intern in a company. It is also presented in relation to the material flow which is about how goods move within the company. The material flow is affected and is constantly in need of internal communication.   The communication process between the sales and logistics department on the case company is containing several steps and torque. Communication is about the flow of information between departments which enables the daily work. This communication consists of oral, written and electronic channels. The electronic channels are used more frequently according to the case company. They used this in form of email and intranet. An overview of the company is considered to be important in order to be able of communicate effectively and means that employees are aware of each other's tasks and understand the needs of others. The overview of the case company is currently weak and therefor affects the internal flow of materials. There are many effects of communication that affects the internal flow of materials, to have an overview is one of these.