The User Experience Perspective of Internet of Things Development

Sammanfattning: In current research of Internet of Things (IoT), there is limited research on the user perspective and even less on how companies operating in the field consider User Experience (UX) when developing for IoT. The aim of this thesis is to investigate how UX is considered during the development process of IoT. It also includes exploring to which extent this is done with a data-driven approach. The study includes a literature review and an empirical study. In the empirical study, eleven companies operating within IoT have been interviewed. Even though that it is difficult, based on our results, to distinguish IoT-specific characteristics in the development process, the combination of hardware and software appears to be specifically challenging in the context of IoT. When it comes to data-driven development, it was shown that when the companies collect quantitative data, it is preferred to complement it with qualitative data in order to evaluate and improve the UX of a system. Finally, communication, finding the value in connecting things, interaction, and privacy and security have been identified as UX challenges in the context of IoT.