Kvalitet i stora infrastrukturprojekt : En kartläggning av brister och potentiella åtgärder i ett företags kvalitetsledningssystem

Sammanfattning: Adapting a strategy concerning quality management can be an effective means for organizations striving to enhance the quality which is delivered to its customers. Especially within large infrastructure projects, which concern products with considerable production costs and long technical life spans, tending to issues regarding quality becomes important. The ISO 9000 series offers a quality management standardization framework of which a plurality of organizations have certified themselves as being practitioners. The standard encompasses quality control, quality assurance, and quality improvement as core elements in quality management. The standard also integrates management of requirements as a fundamental part, and a prerequisite, for the quality work in general. Despite the framework supplied by the ISO 9000 series there are still degrees of freedom which introduces risk. By looking at how a certified company has implemented quality management in large infrastructure projects this study is aiming to identify eventual deficiencies within the quality systems employed, and potential measures which can remediate the deficiencies. Qualitative interviews and literature studies are used to form the empirical data.  Although the study confirms substantial quality management is undertaken in such ways the delivered quality appears to be enhanced, some issues emerge. The most comprehensive issue is confirmed as the need of the company to become less dependent on its client’s ability to provide comprehensive set of requirements. Undertaken projects in general could benefit by increasing the abilities within eliciting requirements from stakeholders, which could be achieved by integrating stakeholder analysis into the processes of the company.