Staff retention in the field of engineering consultancy : A case study in a Swedish engineering consulting firm

Sammanfattning: Purpose The purpose of this case study is to explore the measures which the engineering consulting firm use to retain their employees for sustaining competitive advantage. The key focus of the research is to address the reasons for high employee turnover and connect these reasons with the measures to retain employees to maintain a low employee turnover for sustained competitive advantage. Design/methodology/approach A qualitative and abductive approach is applied for this research with a single case study of a Swedish-based engineering consultancy firm. Data collection includes both primary and secondary data. Primary data was achieved based on semistructured and virtual interviews with five interview participants; two of them are at managerial levels. Secondary data include reports and documents from the case company, the Swedish Federation of Innovation Companies, and other relevant sources. Findings and conclusion Low employee turnover rate can help sustain a competitive advantage for an engineering consulting firm. Nine retention measures are explored in this study which includes eight non-financial measures and one financial measure which can be listed as: 1. Transformational leadership style; 2. Open and trusting culture and values of an organization 3. Talent management approach which enhances job security and opportunities for advancement; 4. Respectful, open, and inspiring communication; 5. The autonomy which empowers freedom and independence of work and decision-making; 6.Work-life balance; 7. Employer brand, interesting clients and meaningful projects; 8. Diversity of the workforce; 9. Fair compensation package Originality/Value This study contributes to the knowledge-intensive segment and the engineering consultancy field with insights from a leading Swedish engineering consulting firm. A newly established model is presented with concepts from previous research findings and the empirical findings of this research.