Verksamhetsspecifika kvalitetsdefinitioner i relation till testfasen : Hur två verksamheters syn på kvalitet påverkar testfasernas utformning

Sammanfattning: This study aims to investigate how companies’ definition and interpretation of the quality term can affect how the software development test phase is structured and organized. The quality definitions are derived through the analysis of data gathered through interviews in combination with Garvin’s (1984) quality definitions and Chesbruough’s (2010) business model definition. The interviews are made with two testers from two different companies. By applying Garvin’s and Chesbruough’s perspectives on the interview data we have concluded that the company’s unique interpretation of the quality term is affecting the configuration of their test phase. If the quality definition is value-based and user-based, the customer can get an influential role towards the company developing the system. This gives the customer power to control the test phase. If the quality definition is product-based and manufacturing-based, the testers get more power to design the test phase in the way that they find it most fitting for the project and desired quality level. In summary, it have been found that Garvin’s five quality definitions provide a valuable understanding regarding in what way a company’s view on the quality term can affect the design of the test phase.