Prestationsmål inom 3PL : Prestationsmålens påverkan på en ekonomisk och social hållbarhet

Sammanfattning: Purpose – The purpose of this study is To investigate performance targets within a 3PLcompany and the effect they have on financial and social sustainability. To fulfil the purpose of the study two research questions has been conducted: How does a 3PL-company use performance targets to increase the company’s financial value? How are the employees affected by the present performance targets? Method – To fulfil the purpose of the study a case study has been conducted at a 3PL-company were performance targets to measure individual performance is used. Two methods to collect empirical data were used. These two were interviews and observations. In addition to these two methods, a literature study were conducted. Findings – The study resulted in that the performance targets affected both the companies economic and social sustainability. The performance targets are used to negotiate a sustainable contract with the clients and to contribute with growth to the company and this affects the employees both positive and negative. Implications – The study has contributed to highlight the knowledge gaps that were identified which are that performance targets on an individual level is rather unexplored and also that RBV has not been used in warehouse environment before. The study also contributes to how performance targets affect the employees in a 3PL-company. Limitations – The study that were conducted was a single case study and are therefore not as generalizable as a multiple case study. The interviewees had previous experience from warehouse organizations and therefore did not notice any affects from the performance targets. The study would have been strengthened by having interviewees who does not have previous experience from warehouse organizations who could have a different view on performance targets.