Online communication between home and school : Case study: Improving the usability of the Unikum e-service in the primary schools of Tierp municipality

Sammanfattning: This thesis project, focus on the use of Internet and new media as an online communication to improve the caregiver-pupil-school partnership. In particular the usability of the e-service is investigated by studying a real example: the Unikum system as it is used in Tierps municipality. The Unikum e-service is used in many primary schools in different municipalities in Sweden for communication and cooperation between caregivers-pupils and school. The aim is to assess the usability of the Unikum e-service in the particular context of Tierps municipality, find out about the benefits of using it, finding the problems that are there, and also to try to design solutions to improve the usability for the e-service.