Knowledge transfer in smart office environment

Sammanfattning: Knowledge has come to be regarded as an important strategic asset for organizations. This asset is something that companies want to take advantage of in their office environments. With the growing integration of IoT solutions in office environments, underlaying the so-called smart offices, knowledge transfer in these environments has been affected. The new technology can contribute to an improvement of previous means of transferring knowledge or introducing new approaches to knowledge transfer. This study addresses how organizations with smart offices gain access to knowledge through knowledge transfer. As this study investigates an area that is quite new, the goal has been to study comprehensively how knowledge transfer occurs in a selected smart office concept. To fulfill the purpose of the study, an interview study has been conducted on two companies that currently use the smart office concept. The study has presented processes, models and factors for knowledge transfer. Based on the processes, models of knowledge transfer and its influencing factors, an analysis and identification of knowledge transfer in smart offices has been presented. The empirical material has been gathered through interviews with those in charge of the chosen companies. The result of the empirical data collection shows that the various tools in the smart office environment investigated contribute to improved knowledge transfer through increased trust, collaboration and spontaneous interactions between colleagues. In the analysis, it has also been stated that the increasing integration of smart office features will lead to an increase in the development of the various features which in turn could affect knowledge transfer within organizations.