Internet of Things i kommunala bostadsbolag : Nyttor och förväntningar

Sammanfattning: This qualitative study evaluates what the Internet of Things (IoT) can bring to create benefits in municipal housing companies. Since 2014, there has been a guide from the Swedish Agency for Digital Administration regarding benefits realization that describes how organizations can work to implement IT projects and realize target images, by focusing on the underlying benefits. The issues that this study focuses on are benefits and expectations from completed IoT projects. To answer these questions, five interviews and a pilot study, based on a framework for benefit realization, were conducted with people representing a large number of municipalities in Sweden. The respondents have had good insight into how the operations work in the IoT technology area. The main conclusion of the study is that the work with benefits, has a small role in the organizations consulted. Many of the obstacles identified in the study show that active management is required to change the culture around IoT projects and that the business focuses on the benefits behind the IoT solutions rather than the artifacts themselves. Previous research has shown that IoT is a disruptive innovation, which requires new thinking and other types of skills. Most organizations have built up their own infrastructures with pre-packaged services that have been offered to the businesses in order to create interest and let the businesses themselves discover the benefits that the technology can bring.