Enhancing Usability and User Experience : A Close Look at COVID Symptom Study Mobile Application

Sammanfattning: COVID-19 is a pandemic and concern throughout 2020 and 2021. Many mobile applications have been developed to track the spread of COVID-19, gather health data from people, and map the spread. In many countries, there are multiple mobile applications made by different companies and groups. However, in Sweden, there is only one mobile application so far in June 2021, and that mobile application is called COVID Symptom Study. While in other countries there are many options to choose from, in Sweden, there is only one alternative for people to use for health tracking through a mobile device. This thesis aims to investigate the usability and UX issues, which would hinder users from using the COVID Symptom StudyApplication (CSSA from now on). The CSSA then should be examined and evaluated to see if it can be improved upon to make sure that the users of the application have the best experience since it is the only one of this type of mobile application in Sweden. In this thesis, the author gathered relevant user reviews from both Google Play Store and App Store, platforms that distribute the CSSA. Document analysis was used in conjunction with heuristic evaluation as a framework to see what the application is lacking, the results then showed what will improve the user experience for the users of the CSSA. The results showed that the CSSA is not lacking in essential user experience (UX from now on) and user interface (UI from now on), but the application can be improved upon with some minor changes. In conclusion, the CSSA is doing a good job enough that there are not any major problems that would hinder the user enough to cause the UX to be unsatisfactory but there are some quality-of-life changes that can be improved upon.