The Social Media Dilemma:Millennials Dealing With Data Tracking in a Mediatized Society

Sammanfattning: Through its growing popularity, social media platforms have become influential in our society. Data tracking allows social media platforms to continue providing free and personalized services. Scholars and professionals have argued that data tracking can be harmful to individual privacy and can be used to change peoples’ behaviour without them being aware of this. This thesis focusses on how millennials deal with data tracking dilemmas in their social media use. As digital natives, millennials have grown up in a digital society, and therefor are often suggested to have a unique perspective on issues such as data tracking. This study is focused on why millennials use social media platforms, what dilemmas they identify regarding data tracking, how millennials act upon these dilemmas and how millennials reflect on their own behaviour compared to that of other generations. Based on 16 semi-structured interviews and 4 focus groups, this thesis relates the behaviour of Dutch millennials regarding data tracking and social media use to theories such as mediatization, platformization, the privacy paradox and media generations. This thesis finds that besides communication, entertainment and social engagement are also deeply shaped by mediatization and platformization. The participants identified three interrelated aspects of the privacy dilemma: the filter bubble, monetization and power. In acting upon these dilemmas, the behaviour of some participants confirms the notion of the privacy paradox. However, another group of participants indicated that they do not experience the dilemmas as such, and therefore do not act upon them. A last group of participants shared that they have found multiple ways in which to act upon the dilemmas they identify. This study thus concludes that the privacy paradox seems more nuanced than its conceptualization, because the participants find ways to deal with the dilemmas they identify.