"Ett plus ett blir mer än två om man samarbetar" : Användarnas perspektiv på biblioteks- och informationsservice i Skåne Nordost

Sammanfattning: Eight libraries, seven public libraries and one college library, in the northeast of Skåne serve as foundation in a collaboration where students and adult learners are placed in the center of attention. The aim of this Master's thesis in library and information science was to study how the students and adult learners in the northeast of Skåne perceive the library services that are developed with their needs in mind. Our method for this thesis was a quantitative interview study. We aimed to conduct interviews with users at the public libraries within the cooperation and thereby find out whether or not users within the target group were aware of the services that are developed and established within the northeast Skåne collaboration. The results showed that only a few respondents in the key target group did in fact know about certain parts of the library services especially developed for the northeast of Skåne-collaboration. The majority of the key target group also thought that study-related literature and reading rooms were the most important means that the libraries have to offer them in their studies. The northeast of Skåne-collaboration had many ideas concerning library services. Since this collaboration is only at its beginning they are not yet fully developed, however, we believe that in the end it will become very successful, if only they put their effort in establishing the collaboration both with the personnel within the organizations, and with the users that are affected by this collaboration.