Predicting quality in leader-member exchange relations : The role of Impersonal Trust in predicting LMX-quality

Sammanfattning: The aim of this study is to test if the impersonal trust sub-constructs serve aspredictors of quality in LMX-relations. By performing structural equation modelingwith empirical data, a model was developed that optimally predicts quality in LMXrelations. A cross-sectional survey was designed in order to gather data fromemployees in Kalmar municipality (N=574) and was analyzed by Analysis ofMoment Structures (AMOS). The result suggests that the sub-construct of HRMpractices predicts quality in LMX-relations while simultaneously being regressed bythe sub-construct management of business and people and organizing theoperational activities. Additionally, the result indicates that the sub-constructmanagement of business and people correlate with other sub-constructssustainability, fair play and communication. This study indicates the importance ofHRM-practices, managerial capability and the organizing the operational activitiesin order to predict quality in LMX-relations by increasing the impersonal trust.