Egna märkesvaror – dagligvaruhandelns kronjuveler : En kvalitativ studie om de svenska dagligvaruhandelskedjornas förmedling av egna märkesvarors image

Sammanfattning: The four grocery chains Axfood, Bergendahls, Coop and ICA, all providing private labels, dominate the Swedish grocery market. Through private labels, it may be possible to convey an image about the grocery chain's overall brand. Furthermore, it is important that the grocery chain's employees have a fairly consistent understanding regarding the company's image to achieve success. The main purpose of this study is to examine how the intended image the Swedish grocery chains head offices will communicate through private labels is perceived among the store employees. The study intends to provide an expanded view among the grocery chains' work on internal communications regarding the image of private labels. The research method is qualitative. Further, personal semi-structured interviews were conducted with grocery chains' head offices and stores. The survey shows that the need for internal communication is, in some cases, a higher priority among key offices than among the stores. Distinct differences can also be distinguished between grocery chains, where the main offices and stores perceptions of private labels in some cases differ. The survey also shows that the grocery chains' efforts with private labels differ depending on whether the private labels are possible to associate with the grocery chain's overall brand or not.