RPA i offentlig sektor : Översättning av institutionella logiker och lokala idéer

Sammanfattning: Rapid technological development and change in modern society is unprecedented in history.Digitalization and automation of business processes is widely seen as a way of streamliningorganisations and changing institutional settings in them. The impact on individuals andorganisations raison d’etre increases as they face stronger institutional pressure from differentstakeholders. As with every thought that comes to mind, the process of translation tries to remedythe gap in individuals and organisations different outlooks. Grounded in theory of institutionallogics and translation, the authors of this paper set out to approach this institutional complexity byinvestigating it through a lens of these theories. We find that the market and corporate logic areinfluencing all of the organisations, but which of the logics that is most likely to be constituteddepends to a high degree on the local translation process. The translation that is produced dependson the institutional environment that is predominant in the organization. For the organization to besuccessful in rapid technological development and change, a thorough understanding of theincremental institutional complexity is paramount.