Att ställa om över en natt : En fallstudie om upplevelser av en oplanerad förändringsprocess till digital verksamhet ur ett sensemaking perspektiv
Sammanfattning: Purpose: The purpose of this thesis is to investigate how change processes created under abrupt conditions are experienced and how they function, by studying the change process from an employee perspective, with connection to sensemaking. Theoretical framework: The theories in this study are based partly on previous research of organizational change, where we bring up factors for success and failure on different levels and partly on crisis management that gives an understanding of changes created under abrupt and unplanned circumstances. Also, previous research on e-learning and distance examination is used to gain an understanding of the organizational changes which this study is based on. The three theoretical foundations of this study are regarded though a sensemaking perspective which is recurring throughout the whole study. Method: The thesis is a qualitative case study which take an interactive approach. The result is collected throughout 8 semi-structured interviews from employees who worked during the time of the change. The result is processed and analyzed through transcription, thematization and coding. Result: The result of the thesis shows how the respondents experienced and perceived the change from a past, present and future perspective, where the factors that influenced the experience are described together with the problems and difficulties that emerged. Conclusion: The teachers perceived the change as positive and successful so far. It was perceived as sudden and intense but though a great understanding, empathy, community and humility towards the change, the situation and each other, they managed the situation beyond expectation. The main conclusion is that the factors that have influenced the employees' experience were the attitude towards change, their feelings and understanding of the situation as well as shared opinions and past experience. It is through these factors that the respondents saw the change as feasible and meaningful. Conclusions about the difficulties that arose were to design materials digitally and that there was a perceived lack of interaction between teachers and students. Implementation was also perceived to have a high learning speed to learn the technique and the increased workload was perceived as a difficulty.
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