Att bli tagen på allvar : En studie i uppfattningar och erfarenheter av privata och offentliga hälsocentraler

Sammanfattning: The purpose of this study was to investigate why informants chose a private caregiver. To conduct the study, I investigated individuals' perceptions and experiences of public and private health providers and the prominent factors that lead to individuals switching to a private health provider. The study is qualitative in nature, where the empirical material consists of semi-structured interviews with ten persons. The private sector within the healthcare industry of Sweden has developed and expanded during the 2000s. It is not as obvious today to choose a public health center. In total, throughout Sweden, private actors purchase 37% of the total healthcare by the county councils. The result of the study shows that the reasons why the informants chose a private care giver rather than a public one included poor reception by the public health employees, the use of relay doctors by the county council, long queues, misdiagnosis and logistics. The experiences of the informants vary throughout the study. All females have had one or several bad experiences in healthcare, while no male reported a negative experience. The majority of the informants are significantly more negative towards the public health provider than the private provider. Most informants also feel that the privatization of healthcare is good since it increases pressure on the public sector to perform. The prominent factor that guides the choice of health provider among the informants is the reception by the health employees and doctors on a given health center. The informants also express a need to be listened to and be taken seriously when it comes to the problems that they seek treatment for.