Visualizing Error in Real-Time Video Streaming Data for a Monitoring System

Sammanfattning: The aim of this master thesis is to investigate the affordances and limitations of using information visualization methods to visualize errors in real-time video streaming data. The study was carried in Red Bee Media company by following several steps including user research, prototyping, and user evaluation. The user research produced design requirements and basic tasks for the prototype. The prototype had to follow the design requirements and use information visualization techniques to visualize the error data. Next, the prototype was evaluated by 5 expert users, all Red Bee Media employees with 1,5 to 3 years experience of working with the existing Red Bee Media system. The results show the prototype obtained a higher SUS score compared to the Red Bee Media monitoring system. Based on a comparison questionnaire, the prototype also had a better visualization for each basic task compared to Red Bee Media monitoring system. The comments from the user evaluation have been categorized into 4 different labels. Those labels listed several usabilities need to be focused on when developing a video monitoring system.