Agilitet under styrande villkor : En fallstudie om systemutvecklingsmetoders betydelse på Skatteverket

Sammanfattning: The purpose of this study was to 1) identify driving forces for introducing new system development methodologies at the Swedish Tax Agency. The preconditions of the Swedish Tax Agency also affect the use of new methodologies. The study therefore also aimed to 2) portrait the influence of the preconditions on the organization. Furthermore, the object of the study was to 3) illustrate the use of methods in system development and also to 4) investigate the contributions of the methods to the organization and the four case projects within the Swedish Tax Agency. The study was carried out through a qualitative methodology, with interviews, and a quantitative methodology, with questionnaires and document collection. A combination of methods was used in order to acquire a holistic perspective of a complex issue. From the study, some conclusions have been drawn. Firstly; being modern, fashionable and a desirable employer are driving forces for introducing new system development methods, together with a desire of increased efficiency when developing systems. Secondly; the main preconditions were identified as the organizational culture and how the purpose of a change is communicated to the affected employees. Thirdly; all of the project teams that were that participated in the study was found to use different hybrids of system development methods, which lead to the fourth conclusion; the used methods was found to contribute with different things, such as structure in project planning and when tracking sources of errors, commitment in work and good group dynamics.