Arbetsmotivation i teori och praktik : En studie om belöningssystem inom bankverksamheter

Sammanfattning: Purpose: The purpose of this study is to describe and explain how the reward system works and which factors can generate work motivation within one bank, and also to compare and explain resemblances and differences that may exist between two different banks. The object of study is Länsförsäkringar Halland Private Bank, and the comparison object is Nordea. Theoretical Framework: The theoretical framework mainly consists of: Reward System, Motivation, Principal-Agent Problem and Work Motivation and the Reward System at Nordea. Some of the presented theories are Locke and Latham’s Goal-Setting Theory, Doran’s SMART Criteria, Herzberg’s Two-Factor Theory, McGregor’s Theory X & Y, Sappington’s PrincipalAgent Theory, Bergström and Lindberg’s study regarding work motivation at Nordea. Results: The main motivational factors at LF Halland Private Bank are rise in salary, rewarding work and good social environment. The mainly preferred rewards are rise in salary, positive feedback and increased responsibility. Monetary rewards are preferred over nonmonetary rewards, although a combination of the two is required. The level of work motivation is relatively high among the employees. Conclusions:  The reward system at LF Halland Private Bank cannot be seen as flawed as the work motivation is relatively high, but it cannot be seen as ideally as the reward system is not the main cause of work motivation. There is no apparent Principal-Agent Problem. The reward system at Nordea is considered to have a higher impact on the employee’s work motivation than the reward system at LF Halland Private Bank. Keywords: Work Motivation, Reward Systems, Theories of Motivation, Motivation and Hygiene Factors, Rewards, Principal-Agent Problem, Agency Cost.