Vårdprocessen hos vårdtagare med kommunal hemtjänst : En kartläggning av dagliga rutiner, stressfaktorer hos vårdpersonal och förutsättningar för teknikstöd

Sammanfattning: This is a qualitative study that uses structured interviews and observations as the methods for collecting data. The purpose of this study is to examine if caregivers in elderly care perform tasks at work that they do not have time for, and also how the caregivers manage communication with the caretaker's relatives. It is a well known problem that personnel working in care are overworked, which can lead to negative effects on the quality of the care that is given. The data collected from the interviews and a thematic analysis present the daily routines performed in connection to the visits at the caretakers. Process maps are created of these visits from the personnel. By breaking down the activities, technical indicators are presented that could suit each activity. It is vital that these technical indicators do not add workload to the caregivers. The results show that there are problems regarding communication between caregivers and the caretaker's relatives. Furthermore eight activities in the process were found that previous research has shown could be turned into technical indicators.