ERP-implementation och processkartläggning : En studie om implementering av ett ERP-syste, och vilka fördelar en processkartläggning kan ge för kravställandet.

Sammanfattning: To implement an ERP-system is not an easy process. The success of the implementation depend on many different variables. The most important one is perhaps the requirement process, to define what the organization wants and expects from the system. In this study, the advantages of a process mapping are examined, in relation to the phase where the requirements are expressed in an ERP-implementation. The conclusion is that a process mapping generates an increased communication with the supplier of the ERP-system, hence the business knows their processes and thereby what they want from the system. From this knowledge, the supplier can design the system more closely to the organizational needs.