Kunskapsuppbyggnad och erfarenhetsåterföring i byggprojekt

Sammanfattning: Many actors in the construction sector as well as in the research community emphasize the importance of experience feedback and knowledge building in order to streamline and improve the working methods. Taking advantage of positive experiences, sharing them with colleagues and documenting them within the organisation can be useful for future projects. On the other hand, negative experiences should be utilized to identify and prevent the repetition of bad performances and practices or inefficient methods in order to develop better methods and processes. However, it seems challenging to create an efficient working strategy for feedback of experience, even though most parties realize its importance both in terms of competition and the company's development. Shortcomings in the work with experience feedback are often attributed to lack of time, de-prioritization and difficulty to charge the costs; all of which will be discussed in this study. Experience feedback has been shown to be a complex subject in which many parameters are of importance. In many ways, it is about communication, but we all know that communication can be done in many ways and that knowledge is not always easy to convey. Identifying knowledge and experience sometimes requires time for reflection and the will to transfer experiences depends on the individual's engagement and motivation. The report includes advice from previous studies that could increase the chances for successful and efficient experience feedback. A case study is performed based on data collected from the project and construction management company “Forsen Projekt AB”. The analysis investigates the company's work with the feedback of experience and whether they have managed to create a common knowledge and experience bank within the organization, as well as areas that need to be strengthened in order to enhance the company's knowledge capital and thereby be able to take advantage of the assets that a properly functioning feedback of experience brings. Within “Forsen Projekt AB”, there is a deep understanding for the importance of experience feedback that is incorporated in the management system: "The only way for Forsen to evolve and become better in performing our mission is through experience feedback ... New lessons must be communicated to the rest of the company, or else we will not build up a common structural capital or business value, but will continue to work as individuals under the same umbrella. The effect of experience feedback enlarges when shared ". The employees at Forsen have an understanding of the importance of knowledge management and experience feedback. There is also a climate of transparency and a will to help out and share the knowledge and experience within the company. This is a strong foundation that provides good opportunities for experience feedback to be further elaborated and improved. The analysis reveals weaknesses in feedback distribution that are not handled in a systematic way, leading to that employees perceive the management system as unclear and do not follow its procedures. Many of these difficulties can be attributed to lack of time, de-prioritization and difficulties to charge the cost of work with feedback. Thus, the theory corresponds to reality within the company ”Forsen”.