Effektkartläggarens möjligheter och begränsningar gällande samarbetet mellan chefer och målgrupper
Sammanfattning: Only a third out of all IT-projects are successful. This depends on the factor that the managers and the users which the IT-project is aimed towards aren’t properly involved in the design-process. Instead have the technical aspects of the project been in focus and not the users. Impact mappers solve these problems by collaborating with both the managers and the users. The method called Impact mapping has been in focus for this research project and how this method is used by impact mappers to help companies identify and achieve their goals. The impact mapper collaborates with the company to define the purpose of the IT-project. The collaboration between the impact mapper and the users enables the impact mapper to understand how the users interact with the IT-product. This process results in the creation of a so-called impact-map. The impact mapper uses the impact-map to create prototypes of the company’s new website. After that the prototypes will be sent to the web developers which will create the website. The managers are responsible for all decisions that are made during the project. The impact mapper recommends the users which should be prioritized based on how they can help the company achieve their goals. The impact mapper is therefore limited in his or her work. The impact mapper has a key role and needs to understand the users and how the business works. Through the usage of interviews we have investigated which opportunities and limitations that may arise when they collaborate with the managers and users. In this research project we have also identified which limitations and opportunities impact mapping has in the development of a new website.
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