Vad händer vid avslöjad Greenwashing? : - Ur det miljömedvetna konsumentperspektivet

Sammanfattning: This thesis investigates through focus groups the effect of greenwashing from theenvironmentally conscious consumer perspective. The study deepens the understanding of attitudes and purchase intentions before and after the revealing that the marketing campaignwere criticized as greenwashing. The respondents' thoughts, perceived credibility andpurchase intention contributed to the fact that patterns regarding attitude and purchase intention could be distinguished. Through Rausch and Kopplin's green extension of Ajzen's Theory of Reasoned Action and the theory of The Green Gap, the respondents' attitudes and purchase intentions could be interpreted. Before revealing the information of greenwashing, the respondents were already critical of the messages in all shown cases. Despite an interpreted negative attitude, the respondents pointed out that they could consider buying the products. After the revealing of greenwashing, a sense of affirmation was perceived in the focus groups. The credibility of the marketing is thus considered to have been negatively damaged, but the respondents justify future purchases based on other positive sustainable attributes that the products or companies have. A revealing of greenwashing in a generally environmentally conscious consumer segment is thusinterpreted to be of less importance, where other factors justify that the purchase intention remains.