Försäkringsutredares lärandevillkor : En kvalitativ studie om försäkringsutredares lärandevillkor i samband med en omorganisation på Försäkringskassan

Sammanfattning: Organizations are living in a world today where reorganization is a prerequisite for their survival and adaption to the changes demand in the society. During this process, employees’ learning in the workplace is critical for the progress of both employees and organizations, thus organizations are required to create the proper learning opportunities that promote employees’ learning which is not as easy to implement as planning. The aim of this study is to contribute the knowledge increase about the insurance agents’ learning conditions in connection with the reorganization that caused the new tasks for the insurance agents in The Swedish Social Insurance Agency. Based on the purpose of this study, there are two questions which needs to be asked:1) What activities do managers employ to promote the insurance agents’ learning and what are the challenges that the managers may face during this process?, 2) What can promote and limit the insurance agents' learning? A qualitative case study was performed based on 12 semi-structured interviews with the managers, insurance specialists and insurance agents at Swedish Social Insurance Agency. The collected data has been analyzed through a thematic analysis base on the theoretical framework; adaptive- and developmental learning, performance-oriented and development-oriented leadership, which is built on productive- and developmental logic. The result of the study shows that managers apply activities such as planned and partially planned activities as well as spontaneous activities to promote insurance agents' learning. Depending on the perspective, the insurance agents’ learning is promoted or limited in different situations. This study demonstrates the following learning conditions for the insurance agents’ learning; 1) design of work tasks; 2) management’s support; 3) specify goals and plans; 4) supporting documents; 5) enough time and space to learn; 6) training and internal collaboration; and 7) insurance agents’ competence andcommitments. The conclusion shows that both an adaptive- and a developmental learning exists and there is a dominance of the logic of development and production. A further conclusion is that the implementation of reorganization creates an opportunity for developmental learning with focus on the development logic. Thus, the reorganization promotes the insurance agent’s developmental although the organization shows interest towards adaptive learning with the focus on the logic of production. The summary of this study shows that there is a need of balance between the both logics of leaning (development and production) along with maintaining the balance between the adaptive- and development learning in order to promote the insurance agents’ learning.