Att lyckas med en dashboard : En kvalitativ studie om framgångsfaktorer i en Business Intelligence-lösning

Sammanfattning: Success is something different for every organisation and Business Intelligence can be a tool to achieve success. Today big data is everywhere and organisations are starting to use these data and transform it to information. Information has always been valuable and from an organisational view now more than ever. Transforming data into information is critical, due to the fact that it’s a lot of data to consider. To acquire information, visualization of data may be useful. Dashboards can help in the process but it isn’t an easy task.  Instead of putting focus on the problem and the underlying factors, this study intends to investigate the success factors that can be the base for the use of a successful dashboard as a Business Intelligence tool. Previous research shows that there is no legitimate framework for success factors in Business Intelligence tools and dashboards. Through a qualitative approach and semi-structured interviews, we examine what users perceive as the most important factors for a successful dashboard. This is done with a Business Intelligence focus. The study shows that the major success factors when using a dashboard is purpose, data quality, organisational knowledge and context. These factors will hopefully lead to success when using a dashboard.