Optimering av personal- och lönesystemet Primula vid Språk- och litteraturcentrum vid Lunds universitet

Sammanfattning: The purpose of the thesis project has been to improve the use of personnel and administrative system at the Center of Languages and Literature (SOL) at Lund University. By using a combination of quantitative and qualitative methods, data has been identified and divided into the first three steps of the DMAIC methodology. Define phase highlights the requirements needed for work with the system. Measure phase and the used of process-based system model (PBSM) identified problem processes or resources for work improvement. The analysis phase highlighted the need for a process owner who can drive improvement work from within the organization with support from the management. Process owner as improvement proposals means a systematic and strategic work at a higher organizational level that can support Center of Languages and Literature and other stakeholders. The process owner's role responds to the thesis project's goal which was to structure and simplify Primula's work; clarify roles and tasks and increase transparency in the system.