Synen på ZYN : En studie om relationen mellan varumärke och konsumenters uppfattning

Sammanfattning: The purpose of this study is to examine the organization Swedish Match and their nicotine brand ZYN. Swedish Match is a firm that develops, manufactures and sells “snus” and other similar products. The organization and the brand will be examined from a communicative standpoint where we will look into how the organization uses communication, how they form an identity around the organization and their brand, and whether their audience has the same perception as the one Swedish Match intended. The theoretical perspectives that are used in this study is Communicative Actions, Legitimacy in Organizations and Organizational Culture (Values and Vision).  The study has been performed through a multi-method approach with both qualitative and quantitative methods. The research approach of the study is inductive. The analysis is based on primary data that has been collected through a semi-structured interview and a survey. The results showed that while the consumers who participated in the studie are familiar with the brand ZYN they did not have the exact same image of the brand as the organization planned, however it was mostly positive and mainly similar. The differences showed in the analysis of which part of ZYNs external communication that can be interperted as unethical and not satisfactory informative. Furthermore the analysis shows that Swedish Match can be named a legitimate organization in terms of the theoretical framework and that their communicative strategy and marketing efforts are successful seeing that the consumers have a mostly positive reception.