Förändring genom standardisering

Sammanfattning: The study covers the Eltel Networks organization and the department Team Uppsala build. Eltel Networks is a fiberoptic company that install, design and maintain fiberoptical networks. The reason the study has been conducted is that the organization feels that there is alot of variation in how the workers execute the work. The purpose of the study is to investigate whether standardization can change the organization and how it can be used. The method that has been used in the study is surveys and actionresearch. The datacollection methods have been a qualitative study with a survey and interviews. From the answers in the survey, it showed will to change the organization, how everyone works differently, thoguh some have tried different ways of working and tried new things. It showed how the respondents have turned down some of the options for document storage and that they would prefer a ready-made folder structure to work with. The interviews showed that communication needs to be better in several places in the organization. It showed that there is some standardizations in the company that have been active in the past but need to recomence. The interviews also showed how important it is for the management and other employees to have a desire to change the organization. The conclusion of the study has shown that if an ISO standardization is taken up, it could create a change in the organization and also that the organization could create a change by applying offensive quality development.