Dolda kostnader vid implementering av ERP-system : En studie på svenska små- och medelstora företag

Sammanfattning: In an increasingly transparent and rapidly changing market customer demands needs to be satisfied in a more customized approach, while the rate of change in the business sector continues to increase. The relationship between technology and competition has been strengthened where technology represents great opportunities to achieve and maintain competitive advantages. Correct investment calculations can be crucial for enterprises, where unsuccessful investments within internal elements can lead to critical consequences. Despite the large investment required to implement an ERP system and the long implementation time, few enterprises remain within the budget and time frame. SME are exposed to greater financial risks where access to knowledge and resources are limited. The study aims to investigate the hidden costs that may exist when implementing an ERP system, which has been achieved using a qualitative method. Through interviews with enterprises and system suppliers, primary data has been collected and analyzed based upon the theoretical framework. The study results in the factors of precision, education and external integration as important aspects to consider when implementing ERP system.