Attityder, byråkrati och meningsskapande i samband med AI i sjukvården : En kvalitativ undersökning

Sammanfattning: This thesis explores attitudes towards Artificial Intelligence within the Swedish Public healthcare system. The goal of the study was to attain a deeper understanding of how hospitals and healthcare officials perceive and think about the technology and what it means to them in their professional life. Our primary data was collected from ten interviews conducted with decision-makers at Karolinska University Hospital in Stockholm and Akademiska University Hospital in Uppsala. The material was analysed through a discourse analysis, through which four themes were identified, each of which describes a notable attitude among the respondents and how they were manifested. The results show that earlier organizational structures and approaches are more important to the organization members’ sense-making process, than the sense-making process of new technological innovations and implementation. Decision-makers' attitudes towards AI have less to do with the technology itself and more with how they perceive their organizations and what it means to perform healthcare. Furthermore, the results also show that pre-set notions and attitudes about how healthcare should be conducted affects implementation and use of AI in the healthcare sector. This thesis contributes by highlighting a social perspective of AI in healthcare and demonstrates that AI is more than just a technological phenomenon.