Personlig integritet och personanpassade annonser : En kvalitativ studie om konsumenters upplevda fördelar och risker med insamling av personliga uppgifter till personanpassad annonsering

Sammanfattning: Purpose: The purpose of the study is to investigate how consumers reason about personalized online advertising. Research questions:  Do consumers perceive the risks and benefits of personalized online advertisements? How do consumers adapt their behavior based on the risks and benefits perceived by online personalized advertisements?   Methodology: This study is implemented using a qualitative research method and a deductive approach. The empirical data for the study was gathered through twenty individual semi-structured interviews. The researchers employed thematic text analysis to systematically process the acquired data, which was subsequently examined using behavioral-science theories.  Analysis & Conclusion: According to the findings, consumers believe that they receive more relevant ads as a result of advertisements being tailored to them and are willing to share their personal information in order to receive personalized ads. The risks of personalized advertisements stem from privacy issues. However, there is a difference in perceived risks between consumers, in that consumers who are more aware of how their personal information is used by companies see greater risks with personalization. Consumers' attitudes towards personalized ads from companies that they have never signed up for, interacted with or shopped from differ depending on the communication channel through which the ads are displayed. This is because personalized advertisements via e-mail, as opposed to advertisements on websites, are considered to include more personal information such as customer name and e-mail address. As a result, consumers perceive that it is more worrying to receive personalized emails without having supplied their name or email address to the email senders than seeing personalized advertising on websites with which they have never engaged before.