The impact of leadership, learning culture, and willingness to change on automation deployment and organisational performance

Sammanfattning: Background: Automation deployment is an innovative solution for organisations andbusinesses to improve efficiency and increase value. This study examines the impact ofleadership, learning culture and willingness to automation deployment and, therefore,organisational performance. Two types of leadership styles, participative and autocratic, havebeen selected to analyse their impact on the promotion and deployment of innovative solutionslike automation. The method to measure the success of the organisational performance wasbased on internal improvements of the team's efficiency and productivity using automated tools.An explanatory study was conducted using a questionnaire shared with 242 professionals in theICT industry in Europe to verify our hypotheses. Objectives: The objective of this study was to investigate whether leadership, learning cultureand employees’ willingness to change affect the automation deployment and how the latterimpacts the organisational performance. Methodology: A quantitative case study based on an online questionnaire using Google formshas been formed to collect data for analysis. Two multivariate regression models have beendeveloped to evaluate the 77 responses collected from the participants with familiarity andexposure to the automation technology. Results & Conclusions: The results align with the existing literature in the fields of innovation,organisational culture, and performance. More specifically, we discovered that the autocraticstyle negatively affects the automation deployment (B=-2.89, p=0.008), while learning culture(B=0.38, p=0.001,) and willingness to change (B=0.8, p=0,) could be considered as enablerssince both found with positive coefficients. Moreover, the automation deployment has beenidentified as a significant variable that affects organisational performance (B=1, p=0).Additionally, the findings from both models are underpinned by the existing literature provingtheir validity. Recommendations for future research: Future work could be focused on including otherleadership styles, such as transformational or entrepreneurial, to examine the impact onautomation deployment and organisational performance. Additionally, the performance couldbe evaluated based on the final service or product of the company, considering customers'feedback or financial terms. Last but not least, expanding the research to other organisationsthat are considering or have already deployed automation would shed more light on the effectto the organisational performance.