Knowledge Management -lärprocesser över gränser

Sammanfattning: Background: To be better able to meet the new competition, companies are seeking new competitive advantages, wich is forcing them to review and, in time, change both working methods and corporate structures. This has led to an increased interest in the development of strategies within the field of Knowledge Management. Objective: The objective of this thesis is to improve understanding of how learning in a company occurs over internal boundaries and to investigate whether individuals need to be motivated in this regard. We also aim to give recommendations as to how this can be developed. Furthermore, we will work out a model that explains the learning process. Definitions: Our study is based solely on the divisions at the marketing department of the company investigated. We have not included external parties, nor the aspect of Knowledge Management that focuses on IT. Method and results: This study has been carried out with the help of interviews and surveys. The thesis has resulted in a model that illustrates how learning in an organisation occurs over internal boundaries. Since individuals are driven to share their knowledge to varying degrees and for different reasons, we believe that companies ought to model their systems in such a way that motivates and rewards knowledge sharing. Knowledge can then be spread through different working methods, such as projects, meetings, cross-functional working pairs, and mentorship.