Digitala och tekniska lösningar inom sista mil-leveranser : En studie om hur leveransföretag kan bemöta konsumenters krav på sista mil-leveranser

Sammanfattning: E-commerce is in a growing phase where consumers are getting more aware, picky and comfortable when it comes to delivery of their packages. This case study investigates the requirements that consumers have regarding last-mile deliveries as well as various digital logistic solutions that may meet these requirements. In the study, relevant people in three different companies working with delivery, have been selected to get a deeper insight into how companies view consumers' new requirements and how they work to meet these and how they reflect about the future when it comes to last-mile deliveries. Consumers now expect a faster and more flexible service where they can design the last-mile delivery according to their premises, e.g. time, location,  etc. The demands emerging associated with the expansion of e-commerce include faster, cheaper and more flexible deliveries. Transparency in environmental issues and work processes has also become an important factor for many consumers today, which may be decisive for purchasing power. Collaboration with other actors enables e-commerce companies to streamline their delivery alternatives in the form of outsourcing. This approach can be done through collaboration with other logistics players or in the form of crowdsourcing. The term E-logistics implies a system that contains various parts of a logistic process in which the exchange takes place with both the help of technology and the internet. In combination with a functioning digital infrastructure and e-logistics, delivery processes can become more effective. New technologies such as parcel locks, drones and delivery robots are being analyzed as potential solutions to streamline last-mile deliveries.