Researching the conflicts between user experience, front-end and back-end in software development process

Sammanfattning: User experience design is the process of improving the accessibility and use of a product during user’s interaction with it. This study investigates the issues that occur in the coordination of UX design and software development. Furthermore, it examines diverse types of conflicts between UX designers, front-end and back-end developers, factors contributing to these conflicts and their influence on the software development process. The method used in this study is a survey conducted in an online form with a target group of practitioners. The data show that task conflicts are the most common type of conflicts in teams, that gender of a person can influence its awareness of the project status and that age and geographical location do not affect the occurrence of the identified conflicts.