Patienters upplevelse av bemötande och kommunikation i den preoperativa vården : En kvalitativ litteraturundersökning

Detta är en Kandidat-uppsats från Uppsala universitet/Institutionen för folkhälso- och vårdvetenskap

Sammanfattning: Introduction. Every year, millions of people are undergoing operation in Sweden. Many patients feel worry, anxiety and fear about this. Preoperative information is of great importance and the way it is communicated. Aim: To illuminate how patients who have undergone surgery experienced the communication and treatment from healthcare professionals and how it affected their wellbeing before an operation. Method: A general literature review based on 9 scientific articles with a qualitative approach. PubMed and CINAHL were the databases used in the literature search. The articles have been quality reviewed and were published between 2003-2020. Result: Patients appreciated when healthcare professionals communicated information that was tailored to their information needs and given in a way that the patient could understand, which reduced their concerns. The best method was individual for each patient. The fact that patients felt seen as individuals had a major impact on their preoperative anxiety. Negative experiences that were highlighted in the studies were when the healthcare professionals didn't have time to talk or when they ignored the patients, which created worry and unnecessary anxiety. Conclusion: Patients appreciate a person-centered treatment where the healthcare professionals looks after and meets the needs of the unique person. By providing good preoperative information with a good treatment and good communication, symptoms such as worry, anxiety and fear can be reduced, and increased well-being created.Keywords: Patient, treatment, communication, nurse, preoperative

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