Utveckling av kommunikationsapp för servicebranschen : Swapp – för ett enklare restaurangbesök

Sammanfattning: In recent years there have been many breakthroughs in software and hardware, which has increased the demand for mobile application development. Technology and innovation today has a big impact on how we live our lives as cell phones and the internet have taken market share and has become a part of everything we do, which is forcing companies to become more digitalized. The goal of this thesis is to develop a mobile application that will be used as a communication tool to streamline the work/communication within service industries. The work begins with a quantitative study where two restaurants were interviewed, TGI Friday and Grand Hotel, with the goal to get an image of the problem that needs to be solved. During the development phase Scrum is used as a project method to plan the progress of the project. In the end of the development a usability test is performed and the system is evaluated using Semat Kernel. The project results in a mobile application written in Objective C and Swift programming languages using the integrated development environment Xcode with ability to create account login using Facebook, and a map that displays the users current location and the ability to call the waitress anywhere in the restaurant.