Barninvolvering i socialtjänstenverksamhetsutveckling : En kvalitativ studie om barns delaktighet via Västermodellen

Sammanfattning: The purpose of this case study is to understand how children participation cancontribute to the organizations development through the Västermodel. TheVästermodel is a tool which four municipalities use to involve children in purpose toachieve a development. The method of use in this study has been semi structuredqualitative interviews and document analysis. The data has been collected from oneorganization that used the Västermodel during two years. The result shows that theVästermodel is orientated towards evaluation and that the children have a low degreeof participation. Despite this, the result show that the Västermodel has contributed toimprovements of the service and a higher degree of customer orientation. Theorganizations ability to work with continuous improvements also seems to havematured between the two years. The conclusion in this study is that the studiedapplication of the Västermodel can contribute to an organizational and a servicedevelopment, primarily through evaluation of existing services and how theorganization delivers that service. It could therefore be a first step towards a higherdegree of children involvement. The organizations need to take actions to analyze theimprovements that have been made to be able to show the value of childreninvolvement.