Performance measuring in nursing homes

Sammanfattning: Abstract Title: Performance measuring in nursing homes Seminar date: 2021-01-15 Course: FEKH69, Degree Project Undergraduate level, Business Administration, Undergraduate level, 15 University Credits Points (UPC) or ECTS‐ cr) Authors: Filip Danielsson, Woosang Kwon, Christoffer Wikner Advisor/s: Johan Dergård Keywords: Performance measurement, non-financial performance measures, performance evaluation, performance within nursing homes, governing Swedish nursing homes. Purpose: The purpose of this study was to explore if working with performance measurement improves the experienced quality of well-being as reported by the residents of nursing homes in Sweden. Methodology: A literature search was conducted in order to gain insight into the previous research. Afterwards, data about the nursing home residents’ well-being was collected. A questionnaire was then designed and sent out to different municipalities in Sweden to gather data for comparison, and the two datasets were used to study any possible relations between them. Theoretical perspectives: The theoretical perspective of this thesis is based on previous research and literature regarding performance measurement, and non-financial performance measures in particular. Empirical foundation: The study has researched which performance measures, which changes and what kind of evaluation were utilised by Swedish municipalities when governing the nursing homes. A survey was sent out to all municipalities in Sweden to gather as large a dataset as possible. This data was then compared with a dataset provided by the Swedish National Board of Health and Welfare regarding the self-assessed well-being of residents residing in nursing homes. Conclusions: The findings of this study reveal that performance measuring in Swedish nursing homes as a whole is not correlated to that of the residents’ well-being; there are though certain areas which are heavily correlated such as the changes done as a result of the performance measurement.