Digitala Läkartjänster : Utvärdering av användbarhet och interaktion med digitala läkartjänster

Detta är en Kandidat-uppsats från Uppsala universitet/Institutionen för informatik och media; Uppsala universitet/Institutionen för informatik och media

Sammanfattning: Background: With an increase in the elderly population and a general population growth, it is estimated that there will be 11 million people in Sweden by the year 2028. Elderly people (80 years plus) are forecast to be the age group with the biggest percentage increase. It is estimated that this age group will increase by 255,000 in the year 2028, a fifty percent increase from now. The public healthcare system is therefore in great need of finding new ways of making healthcare more accessible. Fortunately, e-health services have made healthcare more available for a wide range of people, especially people aged 60 plus. However, full utilization of these new services requires a certain technical skill level, which many users lack. Purpose: The study aims to research attitudes towards Swedish e-health services in people aged 60 plus. Method: Data collection is mainly based on semi structured individual interviews in which 8 interviewees partook in. The study used qualitative content analysis with an inductive approach of data analyzing. Result: The interviewees were used to Swedish e-health services such as” KRY” and ”1177”. Terms such as accessibility, effectivity, usability, opportunities, obstacles, and trust were all mentioned. Other opinions regarding navigation, design, technical complexity, information integrity and secretes were also expressed. Conclusion: Factors that according to interviewees affect opportunities in e-health services can be classified as, swiftness, flexibility, easy accessibility, overall simple communication, fast response, accessibility, no geographical distance if interviewees resides in rural areas, time efficiency. However, factors that can be obstructing for e-health services are bad communication, wrong treatment, faulty administrative handling, ill-treatment, long idle time, wrong diagnosis. Moreover, journal entries that are registered at health centers to which patients do not belong.

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