Efficiency evaluation of digitalization

Sammanfattning: The concept of digitalization has become more and more prevalent due to the unprecedented computational power of our current digital machines. Swedish healthcare has been focusing on digitalization in the form of e-health during the last decade and the amount of digital services is rapidly increasing. By using modern technology to create smarter and more efficient processes it is possible to improve quality for patients and users.There is a need for more reliable knowledge about digitalization and its potential for efficiency. This project seeks to investigate and discuss efficiency in digitalization. The purpose is to directly contribute with more data on the topic.This project implements a qualitative research method as well as a case-study to conduct efficiency tests and compare manual processes to digitalized ones.The research methodology consists of a literature study, the construction of a digitalized process, and two tests where each test involves executing a process both manually and digitally. The processes involve document generation and communication, within the healthcare sector.The test results show that digitalization achieves an overall efficiency increase of 333% when all results are summarized. Overall, it is clear from the results that digitalization leads to increased efficiency. The efficiency achieved varies from process to process. In the general case, an increase in efficiency is observed, but sometimes also a decrease.